Airtel Prepaid/Postpaid Customer Care Info
To reach customer care of Airtel Prepaid/Postpaid you can use either of these methods
- As an Airtel customer you have the convenience to access our 24-hr customer service number 121 from your Airtel phone.
- You could also send an SMS to short code 121 and our Customer service executive will get back to you.
- Email your questions, comments or suggestions to us at 121@airtel.in and we will get right back to you. Mention your mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.
- We aim to resolve complaints at first point of contact. In case you don’t get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with our Nodal officers.
- In case you are not satisfied with the resolution given at Nodal level, you may get in touch with Appellate Officers for redressal of appeal.
airtel always made extra charge eventhough you did not speak, i faced lots of issues, i used 1000 sms local ,but they charged 300, when i asked to them , they replied ssimply sorry , we will revert it back to next bill ,
my no 9790992277
Dear Sir,
I am writing this letter with deep annoyance. I had sent almost 10 mails to the customer care in India trying to activate my international roaming here in zambia. Every time I get vague replies and that too it takes about 3 days to get reply of one mail.
For your reference my mobile number is 9898013031
I reached Zambia n 19th April 2011. Since then I have not been able to use your services. My simcard does not latch to any of the networks automatically neither does it work when i try to select network manually. i am sure there is some problem with the sim card or with the services. I would really appreciate if you could help me out with this problem. It has been very inconvenient for me to communicate with my family members in India since I have come here. I have plans to stay here for about a year in Africa. So i request you to look into this matter and solve my problem as soon as problem.
Airtel has its presence in Zambia itself but the customer care of Zambia is not of any help to me. They have asked me to contact the customer care of India only. It would be of great interest for you to know that the vodafone-india customers here can use the airtel network of Zambia but I am not able to latch to any of the networks here.
I have sent all the necessary details to the customer care 3 times. If you need you can refer to previous mails in your database. Please let me know if at all my problem would be solved or not. Please reply at the earliest.
Regards,
Tarun Asrani
From 54321 continuous jokes, ringtone and songs messages willbe coming and disturbing our precious time & money also. will you stop this pl. My mobile No. is 9871-000-683
Beware,
I got a missed call from this number
+37281021286 in the night 00:55 hrs
fearing that its from office in foreign location , I call back..
Without ring tone, it played prerecorded message in Hindi, saying your chance to win 3 nokia mobile blah blah, i immediately cut the phone. But to my surprise, the call charges deducted was 45 INR (=1USD).
I lost money to this fraudulent way of looting money from unsuspecting common people.. these must be stopped..
i was using airtel prepaid mobile no is 9840526270 i got lot of unwanted service message i call registered to do not disturbed he says this service will activate another 45 days only.i am call registered at dec 2010.but still that service was not activate.again i call to airtel customer care they said it will take another 15 days but still not activate.Now i have one another problem i am not able to contact customer care past one month in thru in my mobile,i have call registered to airtel customer care lot of times.still the problem not solved.Another one i try to change in my mobile plan but i am getting message recharge not successful.it was also going for one month.i am worried about this and more than disturbed.any one can pls help me solve this problem.
Please try to talk with the nodal officer to get ur issue resolved at the earliest.
I am sure that u will get fast results..
hahahaha, this is Indian Cust Service. What do you expect? Airtel might be causing issues for some but I have had much worse experiences with Videocon. Again, do not expect top quality service from anyone. Laziness and “chalta hai” attitude is in our blood. Nothing’s gonna change until we cleanse ourselves.
I lived in US 6 years and I know how it feels to have such pathetic service, lol.
i have never seen the cheater company as like as airtel. i think this is the biggest frodial company in this india. 1000 times i complane that my money is detucted without any service applied by me but they said sir u have applied this service . Before two month ago i call to customer care to stop all my services and incoming calls from customer care. when i want to talk to customer care then they disconnect the calls and never satisfied me. i dont know what f_ _king they are doing.
Airtel not fulfill the customer need. Any sceam activate any time, my experiance in customer care very bad my last interaction with parth soni he unable to solve my query so, he activate on my mobile 2 or 3 sceam & hellow tune due to that my balance goes in minus, airtel is india first company keep customer balance in minus. this is rediculas.
I also activate my internet pack till date my net not working on my mobile.
I can’t understand what’s going on. I can’t contact to customer care from my number. I don’t know why airtel open customer care center for customer trouble or othe.
Hope after read my comment they call me.
Please do needful.
Warm Regards,
Sudhir
7709309340
Hello Friends
I am using Airtel postpaid Connection from 2001 I am a regular customer of Airtel I have a total of 6 connection I love the the service but now I am getting problem from it.
From last few years Aitel has online paying option so I am paying my bill online from past 4 year without any quries because as I know airtel never cheats I use to pay my bill before the dud date as we know we will get out bill after the due date and when I saw my bill few days back I was really chocked by seeing
International outgoing calls package
Unlimited internet usage both were activate which I never do when I went to the local office here they said me to go in head office in Hyderabad and I have a personal talk to there manager and when I saw the details it shows that International calls is activated from past 7 months and and Internet is been activated from last 3 years which I never know we trust airtel so our company workers use to pay is regularly the amount directly and when the airtel office manager saw the details it shows from last 3 years I never use even a single kb of internet as its my business phone I will be on calls only and the amount was of Rs 18000/- and other was of international calls which was around Rs 750/- they booked the complain and later I got a call and they just refunded me 750 as if I am fool and said we will not give you that money as it is too old and suddenly they change saying that in unlimited plan we cant trace how much data is been traced.. and just made me fool
So is there any one who can help me I am ready to go anywhere also I am ready to book a case again airtel please help.
Thanks.
I had special tarrif of 1opaisa to all airtel no in my number. And then it was removed automatically. So I decided to port from Airtel. They them again gave back my special tarrif and excused for the problem. After 7 days when validity of portability number was lapsed again now my special tarrif is gone. What is this happening????
pls stop airtel news subscription service in my no.9741189163
Made online payment of post paid charges from my airtel account but however still I am able to see the payment link active for the payment tat I made and also the payment amount have been deducted from by bank account.
But the bill is still due in the airtel account..can some one please help me to know what has happened to the payment that I made……..
Dear sir/ma’am
It’s really very painful to tell you that airtel service has began to lost from the market due to its cheating habit with their customers.They by themselves activate airtel services & one has to suffer all along.My no. is 9958815452 & one full track subscription service is active on my no. for the last 3 to 4 months for which I pay 3rs./day from my account.Many times I complained but no help from their side.Even someone has called from customer care & told me that you’ll get refund of your money but cheaters always remain cheaters.
HI ,
MAY I GET ADDRESS OF THIS MOBILE NO. 9001740457 PLZ.
THIS PERSON IS A BIGGEST CHEATER AND HE CHEATES ME WITH 16500/- . HE BELONG’S FROM AJMER AND HIS NAME IS SHAYAM SEN…
IF POSSIBLE WILL U PROVIDE ME ADDRESS OF THIS PERSON……
PLZ INFORM ME AT – 9887258983…
hi friend’s ,
sum budy hack mine yahoo id on 11 may and make a fack comment in name of Mr. Shayam Sen . Sir i apologize abt it and if u get any problem regarding it i m so sory….
Dear sir,
My name is Ajaz and i am from j&k, (pampore, pulwama) my prepaid airtel no. 9596333837 was cancelled by the company on 1 april 20011 without any prior information or message ,i therefore applied for the duplicate of the same no. in postpaid form and deposited an amount of Rs. 530 at the showroom situated at khanyar srinagar on 20-04-2011 where office bearers assured me that this number will be activated within 72 hours, but the same was not activated till date even after depositing the prescribed security fee of Rs 530 and submitting of proper documents.I personally twice visited the said showroom but to no avail . I therefoe request your goodself kindly activate the above said postpaid number as soon as possible. that will be your most kindness
Dear sir,
I am Rajesh Meherchandani from Jabalpur (M.P), i would like to annotate and bring in your notice that the poor and sick Customer care people you are providing by your company on 11 June, bearing reference contact person Chandan Vishkarma i had a talk regarding my balance deduction and related hellotune i was so stagger that i did FELONY while taking to him the way he treated with me, Then he transferred my call to some senior executive the same response was there and i asked him why are you shouting and reacting like this so i got the answer from your costumer executive if you want to complain u can complain on airtelmpcg@airtel.in or you can talk to Miss Jyoti on 09893134865 . I am sorry to inform you that I was highly disappointed by the Service provided by your company this time.
Here i request you and solicit you that i want an explanation.
Thanks & Regards
Shobhit Mehta
09630638777
Jabalpur (M.P)
kindly avoid unwanted ugly jokes and charge for that. i am getting chnku jokes and ur deducting for that unwanted jokes and i request you to credit that deducted amount. thanks
Sir,
i need the the Email id of Aitel head office Srinager. its very urgent.
plz contact or mail me on ( ravindermba2011@gmail.com) 9622474594.
thanks.
Sir/madam,
Myself , NIMITH SUDHINDRAN, FROM CALICUT, KERALA. I AM USING YOUR AIRTEL MOBILE PREPAID CONNECTION. MOBILE NO. IS 9995604440 FROM PAST 4 MONTHS. AS I HAVE MENTIONED IN THE SUBJECT, I AM FACING PROBLEMS WITH YOUR UNWANTED BALANCE DEDUCTION. WITH IN 4 MONTHS, THIS IS THE 3RD TIME I AM FACING SAME PROBLEM. WITHOUT ANY INTIMATION , BALANCE IS GETTING DEDUCTED, SAYING I A HAVE SUBSCRIBED FOR UNWANTED USELESS PACKS. ALL THE 3 TIMES I HAVE BEEN CHARGED 15RS/-. 1ST 2 TIMES I HAVE CONTACTED THE CUSTOMER CARE , AND YOUR EXECUTIVES TELLS MY BALANCE WILL B REFUNDED WITH IN ONE HOUR. THIS TIME , THAT IS TODAY 29/05/2011 AT 4PM , I RECIVED A SMS STATING I HAVE BEEN ACTIVATED REEMA KALINGAL PACK AND I HAVE BEEN CHARGED 15RS/- WITH OUT GETING ANY CALL OR SMS HOW CAN YOU DEDUCT BALCE??????????? AFTER THAT I SPOKED WITH YOUR CUSTOMER CARE EXECUTIVES, THEY TOLD THAT MY AMOUNT WILL B REFUNDED WITH IN ONE HOUR. AFTER THE CALL I RECIVED AN SMS STATING. MY AMOUNT IS CREDITED BACK IN MY ACCOUNT.BUT I HAVE NOT RECIEVED…. WHERE IT HAS GONE?????? DOES THE AMOUNT GOT EVAPORIZED ON THE WAY????????????? AFTER THAT I TRIED CALLING THE CUSTOMER CARE, BUT NOW…. MY CALL IS NT GETTING CONNECTED TO SPEAK WITH YOUR EXECUTIVES?????????????/ EVEN AM WORKING WITH AN MNC….. SO I KNOW ALL ABOUT THE TRICKS….ME TOO WORKING WITH TELECOM INDUSTRY…
NOW I DONT WANT THE BALANCE BACK…….. WITH IN NO TIME I WILL BE FILEING A CASE AGAINST BHARTHI AIRTEL LIMITED. DONT NEED ANY FURTHER AMICABLE TALKS OR DISCUSSIONS….. WILL MEET UP AT COURT.
AM FILEING A CASE NOT FOR JUST 15RS/-, BUT I HAVE BEEN MADE A FOOL BY YOUR COMPANY AND ASSOCIATED PEOPLE.
THANKS & REGARDS
NIMITH SUDHINDRAN
9995604440
dear sir.
my mobile no. 9821233384 this was my loop mobile no but port out loop mobile to airtel they give plan 10paisa airtel lockal 30outher mobile &40paisa std last 10dayes my plan going on 1paisa airtel &1.2paisa lockal &std so i want plese give me old plan 10paisa+30paisa+40paisa tariff outerwise we will port out
vinay
What the airtel do with the photo copy of verification documents, which were ask for 4 to 5 times in a year. Are they sold as scrap bundle(RADDI) and earn revenue.
Dear All,
This is to let you know that I have reliance connection (No. 9650602419) and I wanted to port this connection to your network. I visited to your outlet situated at ” Super technosys, 75, Vijay Block, Laxmi Nagar, Vikas Marg 110092, New Delhi”. They told me that there is some technical so come tomorrow. Again I visited to that place and got the SIM.
Now the issue:
As per information provided by you is MNP is free (or per TRAI the maximum charge is Rs. 19), but they charged Rs 50 to me. I am unable to understand that why they charged this amount.
Kindly a look into this and do the needful..
Dear Sir,
My name is Om Prakash Patel I am presently serving in Indian Army. I have an AIRTEL MP Prepaid Number 9685545110 for the last 2 Years or so, I had been receiving unwanted SMS-es especially from “: Love Tips of the day”: which blatantly told me that one rupee per msg is being deducted . I contacted AIRTEL helpline several times, but the customer care executives were not very helpful, every time I was told problem has been rectified .But I am receiving daily two SMS and Rs 2/- deducted from my main account. I feel very helpless and cheated from your side. Not only this many times the VAS services automatically started in my number & charged Rs 30/- then every time I requesting your help line nos 121 & 198 now these are also not helpful for me. I am feeling very embarrassing and helpless for losing my hard earned money every day. I am going to unsubscribe from AIRTEL for my other 4 family AIRTEL Mobiles and educate my surroundings with this fact if my request is not entertained fast.
Now I request your good self to STOP all the extra services on my number with immediate effect and credit my amount in my account.
i want my bill details 8105289891
hello,
I am sangram mohanty. I am a customer of airtel orissa.now I need the airtel orissa customer care e-mail id
i want to change my plan. customer service is not responding me properly
sir,
i m jignesh from vadodara(gujarat).i bought prepaid card nunber +917600139669.and u have given 800mb free.but i m getting problem with internet connection.i called customer care plenty of times and i personally visited to airtel shop (sangam char rasta,karelibaug)and asked mr.vijay for my problem he told me we have no men who is aware about internet settings.he gave me very reckless answers.i wrote complain in and dropped to complain box.i m still there with my problem.so plz help me.
thanx
jignesh parmar
my no. is 9810107045 i rikvasted my phone battrey is vare-2 pover i am not recved
sms DND plz sarvise is soon mara p.no.10th years old he agar sms band nahee band
huay to ma no. band kar dugaa thanking you haryana kaa jaat Raj kumar
thanking you leave
i m gurmukh singh from khanna(Punjab). i buy your postpaid no.o9915550407
i told many time to airtellllllllllllll office in khanna & i call to custmore care many time that my address is changed & my ph.bill d’nt. send there but they send it again at same address.my old add. is gurmukh singh s/o S.Lashman singh galli no.L-5
near bhurai di chaki malerkotela road khanna punjab.
i ask to again my bill send me at new address( gerwal property advisor) near A S ser. sec. school ground gate malerkotala road khanna.
I am Sachin. I am customer of Air tel Mumbai. I had already paid my bill of 9967556833.
But till date service is not started please give me Mumbai customer care mail id to start my service as soon as possible.
Sir
my land line phone number is 0495-4015120 . telephone wire is broken by some lorry since 19 jul 2011 please repair it and please disconnect my internet connection with immidiate effect only I need telephone
regards
Dalbir Kumar, central tevenue Qtrs CE-37 beach Road opposite lions park Calicut kerala 673032 Mob 9037005586
RESPECTED SIR/MADAM
I’m (RAMESH KESARI) your POSTPAID CUSTOMER (9555195528), inform to you that i have changed my allternate contanct no. 9717763105 dispite of 9350527927.
sir please update my new allternate contact no. 9717763105 # and send me your representative to collect my billed amount, & provide me your best services.
ramesh kesari
9555195528
alternate # 9350527927 / 9717763105.
SIR,
My postpaid no. 9555195528, is showing INVALID SIM;because i have late to my payment due to some financial disturbance, in between my altrnet contact was also changed 9350527927 to 9717763105.
‘NOW i’m able to pay my billled amount , SO request to you that please send me your Representative to Recover this.
Regards:-
RAMESH KESARI
9555195528
# 9717763105.
Sir
I had recharged with 120 rs. on the 22July11 at 4.33pm from a shop but still i havent got that money nd the shopkeeper says that he had send me I do got the messes in my mobile but the message was “not recharged successful” . tel me what to do now. Should I leave the sim of this company?
It can be checked of (ID No. 399377804) this ID had given me the message of not recharge.
hw i remove mine old comment frm this site
hw i remove mine old post
hi friend’s ,
sum budy hack mine yahoo id on 11 may and make a fack comment in name of Mr. Shayam Sen . Sir i apologize abt it and if u get any problem regarding it i m so sory…
Date:17-08-2011.
To,
The Manager,
Airtel Customer care
I want take a suggestions & complaints on Airtel network for your kind supervision. I am using your service since last 3 ½ years not only me my entire family is using your Airtel service my friends also your Airtel customers. I am very happy to say we are all Airtel customers only some problems are there we are facing a lot off. I want to say that’s only. After coming of mobile number portability many service providers are attracting the customers with number of offers like full talk time double talk time offers but Airtel is not providing any offers to the customers presently I am using 2 seconds per 1 paise on daily 1 Rupee rental of all local calls presently I want to use more calls (AtoA) to my friends & family for interaction. Many more times I can suggest to customer care executives to change my offer for more use like A2A 10 Paise per minute and other local calls also on same daily One Rupee rental basis I am ready to pay daily One Rupee rental. I am requested to your Customer care executives & supervisors many more times than there is no use on my request simply the customer tech people are saying I am not eligible for above offer why I am not eligible I can questioned? To them There is no answer from there side and some people are saying use RC123 you can call A2A @ 10 Paise per minute for 1 month validity this is not a right reply to the customer why we want to use that offer. If we can take Reliance 190 plan I think we can call reliance to reliance unlimited for one month why we use your offer & why your executives are saying like that I am not under standing some times they are disconnect the customer call in the middle of the talking if we can call three to more times to customer care services 198 & 121 services will be disconnected from my mobile for 15 to more days. I can depend another mobile to interact to you customer care executives at that movement if I can asked the reason why the customer care interaction will be cancelled they are simply saying it’s happening technically. I am facing more & more times this kind of inconvenience. Sir why don’t we contact (or) complaint to TRAI for this kind of inconvenience to the customers not only these kind of problems signals also very weak in the urban area also suppose my office is in Lakidi Ka – pul in Hyderabad there is a weak signal if I want to call some one to my friends or family. I want to go out side from the office. Many more times I will complaint from this kind of weak signals 2 days will be worked correctly and 3rd day will be facing the same.
I am traveling daily Warangal to Hyderabad on my office duty I want to contact my friends or family at that time I want to talk much more time to them. Now I am using my friend Airtel mobile because his mobile call cost is less than to compare my mobile he suggest to me change the plan in my mobile but I am asked about the plans your customer care centre executives are not responding properly & they are not providing any information to me. I am not understanding why don’t you provide certain plans to all useful customers.
Airtel is offering many more offers to various Airtel customers for use. Than I ask that thing to customer care executive I am also want to use that kind of offers thy can take complaint and forward a request reference number to me than there is no use to me. More and more times it will be happen my request is still pending from your side. So please consider my request and please provide certain useful plans to me.
Thanking you.
Yours faithfully,
T.Charankumar,
Cell No: 91+9701575102
Dear Sir,
I purchased an MNP sim of airtel from Vikasnagar (ESSAR mobile point). My MNP sim number is 8755976332. I purchased it on 14/8/11. I had also got portability number. I had also given ID and photo too. Form is also filled. I wanted to go from BSNL to AIRTEL.
It is sad that this number has not been activated till now. I tried to talk customer care number 121 many times but could not get through. Is there any other number to talk to customer care?
I had also talked to BSNL customer care but no any satisfactory answer was given. My connection is prepaid no dues are left. My BSNL number is 94 56541655.
Kindly activate my MNP sim , otherwise I have to purchase new AIRTEL number which will be difficult for me because I do not want to change my number.
Thanks
Saroj Singh
Vikasnagar
Dehradun
Uttrakhand
I am M.Singh from Nainital distt. (U.K) and suffering financial lose due to unnecessary activation of value aided services (VAS) on my M.Phone prepaid No:- 9760323940 by Airtel company without my request .Evan they activate a service of Rs.39/- from my balance of 40/- in Jully2011.I was surprise when customer care said to me that the service was activated by me but I have never activated any VAS from this number. After this, customer care refused to lodge my complaint about this unauthorise activaion of VAS and never reply about my complaint till date.
my broadband along with the phone( 011-49753381) has not been disconnected even putting request to the cunstomer care during my first month of inconvenience provided by airtel !! d net stoped working fr abt a week or one and a half week in dat month wich make me shift towards oder connections . no data is transfered after that month nd disconnection request hs been made serveral times .. calls r coming from different sections of airtel at my home and my number to pay for 5 months
.. 5 months ??? i put a request to terminate during my first month !! we are highly dissapointed by this kind of behaviour and harrasment to the customer
would like to terminate the connections emmediately and can resolve the first month payment that is nt paid by me ( deduce one and a half week nd send me the bill at my residence address ) .. note – m nt keeping past 5 month request numbers with me !!
kindly need to resolve the problem as soon as possible
yours thankfully
saurabh verma
Talk2me services automaticaaly started with a sms to me on 09724078850. I never prefer and had login or download such services. An amount of Rs.15 is deducted from my balance. Howlong these people can cheat to us. Resolve my problem.
Hi,
This is to inform you that we are using 40-50 airtel numbers in our office’s we are the valuable customer of airtel we are facing big network connectivity problem in our office premises.
We are requesting you to kindly put one buster to solve our problem. It has been 5 months we have making complain regarding the same issue .We need your corporation to solve this problem.
Waiting for your positive response.
please postpaid connection immidettly transfer to prepaid.
Regards
subhash chandra sharma