Virgin Balance Lost Complaint

I have purchased virgin mobile no.9258738838. when i recharged, without using the amount of reduced to 90%. i tried to contact for the last 3 days at 125555, but no use. i fedup with the mobile and services of virgin as the instrument voice and battery is also not good. I thought the company has made a system that without out using the cell, the amount will reduced. when I purchased virgin mobile then tell me clearly that call rates are 50 paise per call but call rates are high & bad network. I tried your co. No. 125555 hundred times in same days but no one pick the phone. i m getting frustrated and i going to switch of my cell
phone.please call me at 0135 – 2658188 & do the needful.

Thanks & Regards
Vishal Verma
Dehra Dun